No-Show/Late Cancellation Policy
We understand that you may need to cancel an appointment occasionally. In such circumstances, please contact us no later than 24 hours before your scheduled appointment time by calling us at 903-342-3710. If you do not show up for your appointment or cancel/reschedule within 24 hours of your appointment time, we will consider that a no-show.
No-Show Fees
No-show appointments may be subject to a $25 fee. No-show fees are the patient’s sole responsibility and must be paid in full before your next appointment. If the no-show fee might prevent you from receiving necessary care, please contact us.
We know that unexpected situations sometimes arise. In the case of emergencies or extenuating circumstances, we may waive the no-show fee. Waivers are determined on a case-by-case basis at the practice management's sole discretion.
If our office must cancel your appointment with less than 24 hours’ notice, you may choose to reschedule or to cancel. We will never charge you a no-show fee in these circumstances.
We know that unexpected situations sometimes arise. In the case of emergencies or extenuating circumstances, we may waive the no-show fee. Waivers are determined on a case-by-case basis at the practice management's sole discretion.
If our office must cancel your appointment with less than 24 hours’ notice, you may choose to reschedule or to cancel. We will never charge you a no-show fee in these circumstances.
Multiple No-Show Appointments
In the event of multiple no-show appointments, we will send you a letter to inform you of your no-shows. We may request that you seek a healthcare provider that can better accommodate your schedule.
If you have questions about our cancellation policy, please call our office at 903-342-3710.
Last Updated January 2025
